Project Overview:
This is the documented UX design patterns that evolved from designing the Sprint's e-commerce experience. The redesign of the e-commerce experience touched over 400+ pages. We did not design a website, we designed a governance framework to support different vendors, teams, and stakeholders to work together to achieve shared outcomes.
My Role:
Worked with another senior user experience designer to co-created the UX governance framework.
The Challenge:
UX, project management and development teams worked under a waterfall methodology. This presented a number of challenges – how can we document a governance while defining the experience? How do we transition our design process and patterns to the in-house designers?
Because the team only had three UX designers allocated at 100%, designing the framework was not a priority. Therefore, the framework was developed after the overall experience was finalized. The challenge was to "go back" and remember the different rules and patterns, and document them to deliver to Sprint's UX team.
The Approach:
The overall process was tedious, time consuming, and painful. We inventoried a majority of the established interactions, modules, pages, navigation, flows from the wireframes, and documented the rules of governing them. We also documented how to create and use InDesign templates.
What I learned:
When creating a governance document, a designer should be responsible of solely creating it in tandem with designing the experience. The benefits include saving time, quickly iterating the governance as the experience evolves, and having an "outsider" provide perspective. Time investment is light in the beginning and end of the project, but definitely heavy during the middle phase of execution.